Medical Receptionist Jobs in Charlotte, NC
Medical receptionists in Charlotte check in patients at clinic front desks across the city, from Tryon Medical Partners offices in SouthPark to Novant Health's Midtown Medical Plaza, and experienced front-desk staff can expect roughly $18 to $22 an hour. Here are the current openings, followed by who is hiring and what it pays.
Current medical receptionist Openings in Charlotte, NC
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Medical Receptionist Work in Charlotte
Charlotte's front-desk jobs follow its clinics, and the clinics follow the suburbs. Independent groups like Tryon Medical Partners run offices in SouthPark, Ballantyne, Pineville, Matthews, Waverly, Uptown and Waxhaw, while Charlotte Gastroenterology and Hepatology staffs desks from Randolph Road and Rea Farms out to Mint Hill and Huntersville. The two hospital systems, Novant Health and Atrium Health, add large physician practice networks on top of that, so much of the hiring is in outpatient offices rather than hospitals.
Titles vary more than the work does. Tryon calls the job Patient Service Specialist, Novant posts it as Patient Services Coordinator, and Atrium files it under patient access and guest services. Many practices also split the phone work into separate scheduler or call-center roles, which gives entry-level candidates more than one way in.
Top Charlotte Employers Hiring Medical Receptionists
These employers have front-desk and patient access roles posted for Charlotte-area offices on their own careers pages:
- Tryon Medical Partners - the independent physician group hires full-time and PRN float Patient Service Specialists plus Live Answer Representatives for its phone line.
- Novant Health - the system has Patient Services Coordinator openings at Midtown Medical Plaza and its Ballantyne bariatric office.
- Charlotte Gastroenterology & Hepatology - the GI practice hires a Front Office Float to check patients in and out, plus appointment and procedure schedulers.
- Atrium Health - the Charlotte-based system recruits patient service representatives, patient access representatives and scheduling specialists for its practices and hospitals.
Medical Receptionist Salaries in Charlotte
- Entry level: about $15 to $18 an hour for new front-desk staff.
- Experienced: roughly $18 to $22 an hour for receptionists and patient service staff with medical office experience.
- Senior and lead: $23 to $27 an hour for coordinators, procedure schedulers and lead front-office roles.
These are estimates drawn from federal wage data for the Charlotte metro, where the median is about $17.45 an hour for receptionists overall and about $21.95 for medical secretaries. Pay moves with experience in a medical office, insurance verification and scheduling skills, Epic experience, and employer type, with specialty practices and the large systems generally paying more than small offices.
How to Become a Medical Receptionist in Charlotte
North Carolina does not license medical receptionists, and no state certification is required. Most employers ask for a high school diploma or equivalent and some customer service or front-desk experience: Charlotte Gastro asks for six months of medical front desk or scheduling experience for its float role, and Tryon looks for about a year in a medical office. If you want formal training, Central Piedmont Community College offers a Medical Office Administration associate degree that can be completed fully online, covering scheduling, patient services, medical terminology, insurance and electronic health records.
What the Job Involves
Medical receptionists greet and check in patients, confirm demographics and insurance, collect copays, and check patients out with their next appointment. Between arrivals they answer phones, schedule and reschedule visits, request referrals, scan documents into the electronic health record, and balance the day's payments. At busy practices the job is split, with some staff on the desk and others on the phones or scheduling procedures.
Skills Employers Look For
- Friendly, calm customer service under pressure
- Insurance verification and copay collection
- Appointment and procedure scheduling
- Electronic health record experience, Epic preferred at many practices
- Medical terminology
- Accurate data entry and multitasking on a busy phone line
Career Path and Advancement
A front-desk job is one of the easiest ways into Charlotte healthcare without a clinical license. Receptionists often move into float roles that cover several offices, then into procedure scheduling, patient care coordination or front-office lead jobs. Others use the experience to move into medical billing and coding, which Central Piedmont's Medical Office Administration degree also covers, or train as a medical assistant to move to the clinical side of the practice.
Related Careers in Charlotte
If front-office healthcare work interests you, these related Charlotte roles are close matches:
Frequently Asked Questions
Do you need a certification to be a medical receptionist in Charlotte?
No. North Carolina does not license or certify medical receptionists, and most Charlotte employers hire with a high school diploma plus customer service experience. A medical office program or prior front-desk work can help you stand out.
How much do medical receptionists make in Charlotte?
Most experienced medical front-desk staff earn about $18 to $22 an hour, with new hires closer to $15 to $18. Federal wage data puts the Charlotte metro median at about $17.45 an hour for receptionists overall and about $21.95 for medical secretaries.
Do Charlotte medical offices hire receptionists without experience?
Some do, but many ask for prior front-desk time. Charlotte Gastro asks for six months of medical front desk or scheduling experience for its float role, and Tryon Medical Partners looks for about a year in a medical office, so retail or call-center customer service experience is a common stepping stone.
What hours do medical receptionists work in Charlotte?
Most clinic front-desk jobs follow office hours, Monday through Friday during the day. Float and PRN roles, like the ones Tryon posts, cover different offices and fill in around vacations and busy days.
What is a patient service specialist?
It is the title many Charlotte practices use for a medical receptionist. Tryon Medical Partners uses Patient Service Specialist, Novant Health uses Patient Services Coordinator, and Atrium Health uses patient service or patient access representative, but the core work of checking patients in, verifying insurance and scheduling is the same.
Ready to apply? Browse all Medical Receptionist jobs in Charlotte, NC on LocalJobPage and apply today.