Name: TTEC Information Session for Hiring
Start: 2026-09-09T10:00:00-04:00
End: 2026-09-09T13:00:00-04:00
Location: Charlotte Career Center

Published: September 7, 2026 | By LocalJobPage Team

CHARLOTTE, NC — If you have a year of customer service behind you and a high school diploma in a drawer somewhere, there is a three hour window on Wednesday morning that is worth more than another week of firing resumes into the void.

TTEC is running a hiring information session at the Goodwill Charlotte Career Center on Wilkinson Boulevard, and the two roles on the table start at $19 and $21 an hour before bonuses.

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📍 At a Glance

Event	TTEC Information Session for Hiring
Date	Wednesday, September 9, 2026
Time	10:00 AM – 1:00 PM
Location	Charlotte Career Center, 5301 Wilkinson Boulevard, Charlotte, NC 28208
Format	In person
Employer	TTEC
Registration	Reserve a spot through the Goodwill event listing
Eligibility	High school diploma or equivalent, plus one year of relevant experience

💼 The Two Jobs on the Table

TTEC is a customer experience company that runs contact center operations for other brands, which in Charlotte means financial services work. Two roles are attached to this session, and they are not interchangeable.

The Customer Service Representative, Financial Services role pays $19 an hour plus performance bonus opportunities. It is an onsite Charlotte position, not remote. The day is phones and screens: answering customer questions, walking people through website navigation, processing applications, and moving between several electronic systems while hitting call quality and productivity numbers. TTEC lists PTO, tuition reimbursement, health and wellness incentives and free professional development courses alongside it.

The Fraud Detection Representative role pays $21 an hour plus bonuses and asks for a year of fraud or investigations experience on top of the diploma. That two dollar gap is the whole argument for the specialty track, and it is why anyone with collections, chargeback, claims or bank operations history should be walking in the door on Wednesday rather than applying cold.

💵 What $19 an Hour Actually Means Here

North Carolina is a preemption state. The state minimum wage sits at $7.25 an hour, matching the federal floor, and Charlotte cannot set its own rate on top of it. There is no wage line running through Mecklenburg County the way there is in metros with layered city ordinances. One number covers the whole region.

So the legal floor tells you nothing useful about this job. What matters is the market, and in a banking town the contact center floor is set by competition rather than statute. Charlotte's financial services employers hire from the same pool of phone-and-screen talent, which is what pulls an entry customer service rate to $19 and a fraud rate to $21. Treat those as real numbers, not aspirational ones.

⚠️ Who This Session Is Not For

TTEC has been specific about the bar, which is a kindness. Save yourself the drive if any of this describes you.

You have no verifiable customer service history. One year is the stated minimum for the entry role, and it is checked.
You do not have a high school diploma or equivalent. Both roles require it.
You are looking for remote work. TTEC lists the customer service role as onsite in Charlotte.
You want the $21 fraud role but have never worked fraud, investigations or an adjacent operations function. Aim at the $19 role instead and move up from inside.
You are uncomfortable on a computer. Both roles run on multiple systems at once, and Microsoft Office familiarity is listed for the customer service position.

📋 How to Show Up Ready on Wednesday

This is an information session with hiring attached, not a walk-in interview cattle call, so the room rewards preparation more than volume does.

Reserve a spot first. The Goodwill listing carries a registration link, and a reserved name is a better start than a surprise arrival.
Bring several printed resumes with month and year employment dates. Contact center hiring is strict about gaps.
Have your diploma or equivalency details ready to state, including school and year.
Write down two specific customer situations you resolved. "I have good people skills" is not an answer. "I handled forty calls a day and held a ninety percent quality score" is.
If you are chasing the fraud role, name the systems you used. Case management tools and dispute platforms are worth more than adjectives.
Give yourself parking time. The Goodwill Opportunity Campus is a large site and 10:00 AM is the front of the window, not the middle.

🔎 Where to Aim if Wednesday Does Not Work

Not everyone can take a Wednesday morning. The good news in Charlotte is that this category of work is deep, because every bank, credit union and insurer in the metro runs the same kind of floor. Set up your search now and let the postings come to you.

Start here:

Questions People Are Asking

Do I need to register for the TTEC session?

Reserve a spot through the Goodwill event page, which carries the registration link. If you want to confirm anything before you go, the Charlotte Career Center number is (704) 372-3434.

Is this a job fair with multiple employers?

No. This is a single employer session. TTEC is the only company recruiting, and the roles are the two financial services positions described above.

Can I apply to TTEC without attending?

Yes. The customer service posting is live on TTEC's own careers site. The session is a shortcut to a human, not the only door.

Are these remote jobs?

The customer service role is listed as onsite in Charlotte. Do not plan around working from home.

What if I miss Wednesday?

The Charlotte Career Center at 5301 Wilkinson Boulevard is open Monday through Friday, 8:30 AM to 4:30 PM, with computer access, resume review and job search support, and it rotates employer sessions regularly.

What should I wear?

Business casual. You are meeting a recruiter for a role that involves representing a bank's brand on the phone. Dress like someone who already has the job.

Line Up Your Next Charlotte Job

Wednesday is one door. Keep the others open. Create a free LocalJobPage account and you can save searches, track what you have applied to, and get new Charlotte postings as they land instead of hunting for them. The Career Center has resume and interview help when you need it.

Employers: if you are hiring in Charlotte and want candidates who actually show up, post your openings here and reach job seekers across the metro.

TTEC Is Hiring in Charlotte at $19 to $21 an Hour, and the Session Is Wednesday